From our Wireless Dealer Market policy page:
You acknowledge and agree that the Association can, at its sole discretion, with or without cause, after membership is accepted, suspend or revoke privileges or membership for violation of association policy or rules, or the spirit of the policy or rules in this agreement, and that membership fees are absolutely non-re-fundable, non-transferable, but can be utilized as a probationary, disciplinary, performance, claim satisfaction or application fee or fine , and that a probationary, disciplinary, performance, or application fee or fine , may be required for initial membership, claim collection, reinstatement of membership previously cancelled, suspended, revoked, non-renewed or not continued for any period, and that probationary, disciplinary, or performance fees, fines or claim collections are disbursed solely at the discretion of WIA.
Wireless Industry Association and its members have established and maintained our high level of integrity in the wholesale cellular and wireless industry since our beginnings in 1986. WIA members expect and insist that this industry integrity be maintained in the cellular and wireless wholesale, retail, and consumer segments of the industry. Although non-members cannot post complaints here, all Wireless Industry Association rules apply.
Postings are to be related to actual transactions. (You have conducted business with the target company, member or non-member.) Post the company name and city, state or country on the title line. Subsequently, resolution communications between parties can take place by phone, email, fax or postal mail. The DGroupShare feedback area is not to be used for forum or broadcast activities. Frivolous or vicious complaints about disappointment with quality or condition of not new equipment can be considered unfair, un-business like and un-professional. Only members have access and can post complaints. Only WIA can post complaints from non-members or consumers.
DGroupShare Conduct Affairs Info: (from Bob Hutchinson, WIA President and Founder.)
WIA does not mediate or arbitrate complaints. Indeed, we are not interested in further facts of "the story". If a member demonstrates that they cannot conduct affairs in a civil, fair and professional business manner, they cannot remain members of WIA. This simply means membership will be non-renewed or, in some cases, revoked, suspended or canceled. This applies to the target of a complaint and the complainant company also.
Policy concerning target companies. (target of complaints, posted or non-posted.)
WIA will advise the target company of this policy and advise them to contact a member or non-member complainant for resolution. We may also perform an interview . When complainant posts notice of successful resolution at DGroupShare, or communicates same to WIA, we will consider the matter closed. If resolution is not forthcoming and target company does not initiate, or participate in communications with complainant or WIA or seek resolution in good faith, we will take an action mentioned in Conduct Affairs Info above. If an interview is conducted and is unsuccessful, we will take an action mentioned in Conduct Affairs Info above.
Policy concerning complainant companies. (companies posting complaints.)
Complainant company is expected to participate and communicate in good faith to seek resolution, which they normally are motivated to do. If complainant does not participate in communications with target of complaint or WIA or seek resolution in good faith, we will take an action mentioned in Conduct Affairs Info above. If an interview is conducted and is unsuccessful, we will take an action mentioned in Conduct Affairs Info above. Stories, libel or slander about long term business and/or personal relationships that have gone sour have no place here. Unsubstantiated mud slinging does not belong here. Use lawyers and the courts.
If members can't conduct affairs in a civil, fair and professional business like manner, negative feedback will be posted here and ultimately, they will not remain WIA members. Remember, try to always conduct business with other members. We have little influence to motivate non-members to resolve complaints from members. We CAN take action if a member company demonstrates that it cannot conduct business in a civil, fair and professional manner and/or harms members, past members, prospective members, non-members or WIA.
Please re-read all of this before posting a complaint. Posting excessive or frivolous complaints can indicate non-professional conduct.